Terms & Conditions
Terms for our software, hardware and services
Last updated: 6 October 2026
These Terms & Conditions ("Terms") govern your use of synex.work and of the SYNEX POS / ERP software, hardware and related services provided by Synex ("we", "us"). By using our website, subscribing to our software or purchasing hardware, you agree to these Terms.
1. Software subscription
- SYNEX software is provided as a subscription service (software-as-a-service). You receive a non-exclusive, non-transferable right to use it for your business during your subscription.
- Plans, prices and included features are as shown on our Pricing page or your quotation at the time of purchase.
- Subscriptions renew automatically for the same period (monthly or annual) unless cancelled before the renewal date.
- You are responsible for keeping user logins secure and for all activity under your account.
2. Payments
- Subscription fees are payable in advance. Prices are in Sri Lankan Rupees (LKR) and exclude applicable taxes unless stated otherwise.
- If a payment is overdue, we may restrict access after giving reasonable notice. Your data is kept safe during that period.
- We may change prices with at least 30 days' notice; changes apply from your next renewal.
3. Your data
You own all business data you enter into SYNEX. We process it only to provide the service, as described in our Privacy Policy. You can export your data at any time while your subscription is active, and for 30 days after it ends, after which it may be permanently deleted.
4. Availability and support
We aim for high availability and perform regular backups, but the service may occasionally be interrupted for maintenance or reasons outside our control. Offline billing features reduce the impact of internet outages but depend on correct device setup. Support is provided through the channels and hours included in your plan.
5. Acceptable use
You must not use the software for unlawful purposes, attempt to break its security, reverse-engineer it, or resell it without our written permission.
6. Hardware
Ownership of hardware passes to you on full payment. Warranty, returns and refunds apply only as stated on the invoice we issue; if the invoice states none, none applies. See our Warranty Policy, Refund & Cancellation Policy and Shipping & Delivery Policy.
7. Implementation and training
Setup, data migration and training services are delivered as described in your quotation. You agree to provide accurate data and timely access.
8. Tax and compliance
SYNEX includes tools to help with VAT, SVAT, EPF and ETF. You remain responsible for the accuracy of your tax filings and statutory submissions; please consult your accountant where needed.
9. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses such as loss of profit, revenue or data. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.
10. Termination
You may cancel your subscription so that it does not renew. Refunds apply only as stated on your invoice (see our Refund & Cancellation Policy). We may suspend or terminate accounts that breach these Terms.
11. Governing law
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute.
12. Contact
Synex, Synex Tower, , Colombo 03, , Sri Lanka · +94 11 700 8899 · info@synex.work