Frequently Asked Questions

Yes — unlimited branches and warehouses, all synchronised in real time to one cloud dashboard.

Yes. We provide tested terminals, handheld POS, thermal printers, scanners, cash drawers and scales.

There are nine register layouts — Classic, Express, Desk, Café, Pocket, Boutique, Clean, Smart grid and Restaurant — and each register can use a different one. We help you pick during setup.

Yes. Take a part payment at the counter; the balance goes to the customer's account and appears in the dues list until it is collected.

Synex is a cloud POS and ERP for growing businesses: sales, POS, inventory, purchases, accounting, restaurant, website and online orders, and Synex SMS and WhatsApp notifications in one system.

No. It runs in your web browser on a computer, tablet or phone. Updates arrive automatically.

Yes. Add branches and warehouses, transfer stock between them, and work in one branch or see all of them together.

Yes. Lots and batches carry expiry dates, and an expiring-stock list shows what to sell or return first.

Yes. Synex Restaurant Manager is a separate workspace for restaurants, cafés and bakeries: a live floor of tables, dine-in, takeaway, delivery and counter orders, kitchen tickets and a kitchen display by station, reservations with online booking, a waitlist, waiters and restaurant reports.

Yes. Your restaurant website and QR menu get a “Book a table” page, switched on from the start. Guests pick a date, time and party size; the booking lands on your reservations timeline and they get a confirmation and a reminder by WhatsApp (Synex WhatsApp business messaging) or SMS.

Mark it sold out for today or until you turn it back on. The restaurant POS and the QR menu refuse it straight away, so no one orders a dish the kitchen cannot make.

Yes. Share table seats another group at a busy table with its own separate bill. You can also move, merge and split bills, or take a dine-in order at the counter with no table.

Add walk-in guests with their party size and expected wait. When a table frees up, seat them in one tap and send a “table ready” message by WhatsApp (Synex WhatsApp business messaging) or SMS.

A new restaurant starts with a kitchen station, a dining area and a first table already set up, so you can take orders on day one and add your menu, tables and staff as you go.

Yes. Give the dish its recipe — for a submarine: bread roll, chicken, cheese, lettuce and sauce — and every sale takes each ingredient out of stock, allowing for wastage. A returned dish puts them back. Extras like “Extra cheese” use their own ingredients, and drinks you buy and sell as they are simply count down one by one.

Yes. Each dish shows its food cost, food cost % and margin from its recipe. Reports show food cost by dish, ingredients used against ingredients bought, and ingredients running low.

Yes. Record a batch and its ingredients are used up at once; the finished sauce or dough is then used by your dishes. A batch entered by mistake can be cancelled.

Yes. The low ingredients report shows what is running short and how many portions of each dish you can still make. You can also choose to mark a dish sold out automatically when an ingredient runs out.

Set the usual cooking and eating times and every busy table on the floor shows “Free in ~12 min”, or “Overdue” when it runs late. Guests at the counter can wait for the next free table: the system suggests the one that frees first and fits the party, and asks staff to seat them there when it frees.

Yes, through Synex SMS, Synex's own SMS service, or WhatsApp. Choose which messages go automatically — sales, receipts, quotations, order updates and overdue reminders — and edit the wording. WhatsApp messages go out through the official WhatsApp Cloud API from your verified business number, using Meta-approved templates.

Yes. The Website Manager publishes your catalogue with cart or WhatsApp ordering, delivery and pickup, and cash on delivery or bank transfer. Online card payment is coming soon.

Yes. Your store can run on your own web address. Customers check out with a cart, discount codes, cash on delivery, pickup or bank transfer with a slip upload.

Yes. Your business gets a ready address like your-shop.synex.work for your online store, and staff sign in on the same address. You can request a change of address, which switches over once approved.

Switch on testing mode. Everything created gets a TEST- number and does not affect real stock, accounts or reports, and nothing is sent to customers.

Yes. Ask us for demo access: you choose your type of business when you sign in and explore a demo company full of sample data.

Yes. Press Try the demo on the sign-in page to explore Synex as a shop, pharmacy, restaurant and more, with sample data only. The demo is free, never billed, resets itself regularly and never sends real messages.

HR and payroll (including EPF / ETF) are coming soon and will be added to your system through an update.

Your data is kept separate from every other business, backed up regularly, and every change is recorded in an activity log. Posted documents are reversed, never deleted.

Yes. Our partner programme gives you your own branded console, wholesale pricing and a prepaid wallet to create and renew your clients' businesses.

Yes. The Pharmacy module adds generic names and substitutes, first-expiry-first-out selling that blocks expired batches, prescriptions with patient and doctor details, a printable controlled drugs register, an expiry dashboard with returns to suppliers, and refill reminders.

The patient hands in a prescription and you record it with the doctor and a photo. When it is prepared, mark it ready and the patient gets a message by WhatsApp or SMS. When they come back, you fill it at the till in one step.

No. The till always sells the batch that expires first (expiry-first selling) and blocks expired batches. The expiry dashboard shows stock expiring in 30, 60 and 90 days, and one click writes a batch off or returns it to the supplier, posted to your books.

Yes. Every controlled medicine received and dispensed is recorded in a printable register, and you are alerted when the shelf count and the register do not match.

No. Prescription-only and controlled medicines can never be bought on the online store. Customers can only order what you are allowed to sell without a prescription.

Yes. Each patient has a profile with allergies and their full medicine and prescription history. You can print dispensing labels and send refill reminders when a refill is due.

Yes. Keep employee records, attendance, leave and salary advances, run monthly payroll with payslips, and the salaries post to your accounts automatically.

Yes. Sign up yourself and use the free plan for as long as you like, within its monthly limits. A meter on your dashboard shows your usage, and you can upgrade at any time without losing data.

Yes. Each business can try a paid plan free for 7 days, once. When the trial ends you return to your plan automatically, with all your records kept.

The Subscription page compares all plans side by side and shows a usage meter. Features outside your plan are shown as locked, with an Upgrade button.

Connect your own accounts in settings: add your WhatsApp Cloud API key for your verified business number, enter your SMS gateway details from any provider, and add your business email's SMTP details, then press Send test email. The setup checklist shows what's connected, and every message is logged, including why one wasn't sent.

Yes. Guests scan the table QR and see your menu on their phone, with photos, prices, dietary tags, specials and sold-out items greyed automatically, in English, Sinhala or Tamil. The free plan includes a general menu QR; higher plans add table codes, translations, specials and branding. Table ordering is coming soon.

Yes. Press Get a free call and leave your WhatsApp number — we call you back. It is free and there is no obligation.

Yes. Simple view gives a classic POS-style screen with plain words, big buttons and a simple dashboard. You can switch to the full ERP any time.

Each SMS costs LKR 0.62 (all taxes included). There is a one-time setup fee of LKR 2,684 and no monthly subscription.

A Sender ID is the name that appears as the sender of your SMS, such as your business name. Three Sender IDs are included and we handle the registration for you.

Yes. Messages can be sent in English, Sinhala or Tamil using Unicode. Unicode messages use more characters per SMS.

No. Credit you top up stays in your account until you use it.

Yes. Synex POS and ERP send SMS directly, and the SMS API sends OTPs, order confirmations and reminders from any website or app. Ready-made WooCommerce, Shopify and Zapier integrations are available.

Yes. It is built on Meta’s WhatsApp Business Platform (Cloud API). You connect your number with your own Facebook login and Meta verifies it with a code.

Only with Meta-approved templates, and only to people who agreed to receive messages from you. Unsolicited messages are not allowed.

Depending on how the number is set up, the WhatsApp Business app and the official platform can be used together (Meta “coexistence”), or the number moves fully to the platform. We guide you during setup.

Plans start at LKR 10,000 per 30 days for one number (Business: 3 numbers for LKR 25,000; Agency: 5 numbers for LKR 35,000). Plans do not auto-renew. Meta conversation charges are separate and billed by Meta.

Yes. When an order is approved it is checked against the customer's credit limit and, if you choose, bill-to-bill — no new bill while an old one is unpaid. Approved orders hold their stock so it is not sold to someone else.

They arrive straight in sales orders with the same credit check and stock hold. The store never sells stock that is already promised to another order.

Returns collected on the route get a credit note, and van stock is restocked and reconciled at day close. If a rep hands in less cash than expected, the shortage is booked against that rep automatically.

Yes. Set monthly targets for sales, collections and shop visits for each rep. The dashboard shows today's orders by rep and your top and low performers.

Yes. The rep phone app keeps working offline and sends orders when it is back online. It works with van sales, delivery runs and post-dated cheques, and customers get order confirmations and morning overdue reminders by WhatsApp or SMS.

No. A room is never sold twice for the same night — even when two guests book the same room on your website at the same moment, only one booking goes through.

Yes. “Book a room” on your hotel's website shows guests only the rooms that are free and their prices. Bookings arrive straight in your room calendar, with a deposit if you ask for one.

Minibar, laundry, transport and restaurant or room-service bills go on the guest's bill for the room. At check-out the bill is settled in one step. A company or travel agent can pay for the room while the guest pays their own extras.

Deposits are held in your books as money owed to the guest and applied to the bill at check-out. Cancellation and no-show fees follow your own rules and are posted to the accounts automatically.

Yes. The housekeeping board moves each room from dirty to clean to inspected, or out of order. The police and immigration guest register is filled from check-in with the guest's ID or passport.